Note Legali, rimborsi o cancellazioni , restrizioni :

Right of Withdrawal

The Customer is entitled to withdraw from the established contract without any penalty and without specifying the reason within 10 days from receiving the products. The right of withdrawal will be exerted by sending a registered letter with reception notice to Dolada srl  The Customer should clearly specify his/her reason in withdrawing from the contract and send a sealed parcel containing the purchased goods in their original packages to the same address. Parcels paid by cash on delivery or carriage forward parcels will not be collected. The return costs will be charged completely to the customer. Dolada srl . will give back the whole paid price, after shipment costs, within 30 days from the notice of the right of withdrawal exerted by Customer.

The withdrawal price can be exerted only by a physical person, meaning private consumers who do not act for professional scopes.

The right of withdrawal can be applied only if the returned goods are integral and cannot be exerted for products that, due to their nature, cannot be sent back or that risk in being altered or deteriorated rapidly.

Cancellation of the orders by DOLADA srl.

Dolada srl . is entitled to refuse or cancel an order or an article included in the order in one of the following cases:

  • items not included in the catalogue are ordered,
  • some of our items does contains alchool , for this reason we don’t sell to people under the age of 18 years old   ,
  • items requested for a lower numbers  described on the site (For example  when it is written “ Menu Dolada can be sold for a minimun of 4 portions “cannot be sold for only 2 portions-numbers of items  ,
  • items that are not produced or distributed are ordered,
  • fraud of credit card

Law and place of Jurisdiction

Any controversy relevant to the application, execution, interpretation and breach of the purchase contract is subjected to Italian law and will be managed exclusively by the Court of Belluno, except for the imperative jurisdiction of the courts foreseen by the law.

Withdrawal right of the personal data and other rights

With reference to the regulations specified in Legislative Decree 196/2003 (the "privacy code"), take note of the following:

1. the concerned person is entitled to know if his/her data are held, even if it has not been recorded yet, as well as to obtain its correct communication.

2. The concerned person is entitled to have the following information:

a) the origin of his/her personal data;

b) the purposes of data processing;

c) the software applied in the event of the data bring processed by electronic instruments;

d) the identification data of the holder, responsible persons or representatives appointed according to the art. 5, paragraph;

e) the subjects or categories of subjects to whom the personal data can be communicated or whom can know the data in their function as a representative appointed in the territory of the state, responsible people or people in charge.

3. The concerned person is entitled to obtain the following:

a) the updating, correction, or, if he is interested in, integration of his/her personal data;

b) cancellation, transformation in an anonymous form or stopping the processing of personal data, including the data that must be kept according to the scopes for which it was collected and later processed;

c) the confirmation that the operations specified in the letter a) and b) are known, together with their contents, by the people to whom the data was communicated or diffused, except in the case in which it is impossible to fulfil that or if this confirmation implies a use of means that are clearly unproportioned as regards to the protected right.

4. The concerned person is entitled to refuse partially or completely:

a) that his/her personal data be processed, even if pertaining to the scope of the collection, provided that there are legitimate reasons;

b) that his/her personal data is processed to the scope of sending advertising material, direct sales, market research or commercial communication.